Refund Policy
Return & Refund Governance Policy
Effective Date: [Insert Date]
1. Commitment to Customer Fairness
We aim to provide a fair and transparent post-purchase experience while maintaining operational efficiency.
2. Return Eligibility Criteria
Returns must be requested within 30 days of confirmed delivery.
Eligible products must:
- Be unused
- Be in original condition
- Include original packaging
3. Non-Eligible Returns
Returns are not accepted for:
- Used or altered items
- Clearance or final sale products
- Custom or personalized items
4. Damaged or Incorrect Orders
If an issue occurs:
- Contact us within 7 days
- Provide supporting evidence
We will:
- Replace the item
- Or issue a full refund
5. Order Cancellation Policy
Orders may be canceled within 12 hours of placement.
6. Return Authorization Process
Returns must be approved prior to shipment.
7. Refund Processing Timeline
Refunds are processed within 5–10 business days after inspection.
8. Shipping Responsibilities
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
9. Exchanges
Exchanges are limited to defective items.
10. Refund Delays
Timing depends on financial institutions.
11. Abuse Prevention
We reserve the right to deny excessive or suspicious returns.
12. Chargeback Policy
Customers must contact us before initiating disputes.